Fully authorized and regulated cryptocurrency services in the United Kingdom
Operating through two fully authorized entities under Financial Conduct Authority oversight
Authorized Activities:
Authorized Activities:
Registered Address for Both Entities:
6th Floor, 1 London Wall, London, EC2Y 5EB, United Kingdom
Contact: +44 (0) 808 501 5031
You can independently verify our FCA registration on the official Financial Services Register
Or search manually: register.fca.org.uk
How FCA regulation protects you as a UK cryptocurrency trader
We implement robust AML procedures including customer due diligence, transaction monitoring, and suspicious activity reporting to comply with UK Money Laundering Regulations 2017.
Comprehensive identity verification processes ensure all users are properly verified, protecting both the platform and legitimate users from fraud and illegal activities.
Customer funds are protected through segregated accounts, institutional-grade custody solutions, and strict operational procedures mandated by FCA authorization.
Regular reporting to the FCA ensures operational transparency, financial stability, and adherence to regulatory standards at all times.
We are committed to treating customers fairly with clear terms, transparent pricing, and accessible complaint procedures as required by FCA principles.
Full compliance with UK GDPR and Data Protection Act 2018, ensuring your personal information is handled securely and responsibly.
Understanding your rights and protections
This firm is shown on the Register because it is now, or was previously, registered with the FCA (or relevant regulatory body). However:
This is because cryptoasset activities are not currently covered by these consumer protection schemes in the UK.
Financial Ombudsman Service (FOS): May be able to consider complaints about the Electronic Money Institution activities (Payward Services Limited), but not cryptoasset exchange activities.
Financial Services Compensation Scheme (FSCS): Will not be able to provide compensation for cryptoasset activities if the firm fails.
FCA Regulation: While not providing compensation schemes, FCA registration means the firm must meet strict operational, security, and conduct standards.
How to reach us and make a complaint if needed
If you have a complaint about our services:
Escalation: If you are not satisfied with our response, you may be able to refer certain complaints to the Financial Ombudsman Service (for EMI-related activities only) or report concerns to the FCA.
If you have concerns about a firm listed on the Register, you can contact the FCA directly:
Website: www.fca.org.uk/contact
If you suspect you have been contacted by an unauthorised firm carrying out FCA-regulated activities, report it using the FCA's online reporting form.
Now that you understand our regulatory status, start your cryptocurrency journey